YOUR DATA

Delete your account

How to delete your Vorkies account and what happens to your data.
How to delete your account
  1. Open the Vorkies app (customer or provider) and sign in.
  2. Go to Profile and tap Delete account.
  3. Enter your password, then the code we text to your mobile number.
  4. Confirm. Your account is deactivated immediately and you are signed out.
What happens to your data

Your account stops working straight away. After a waiting period of 28 days, your name, email address, phone number, address, photo, ID and licence details, bank details and other personal information are permanently removed or anonymised, and your chat messages are deleted.

What we keep

Payment records, receipts and dispute records are kept for about six years because UK tax and consumer law requires it. They are no longer linked to you personally. Reviews you wrote stay on the platform but show as written by "Deleted user".

Changed your mind?

If you sign in again within the 28-day waiting period, you can restore your account, including any provider credit balance. After the waiting period the deletion is permanent and unused credits are lost.

When deletion is not possible yet

You cannot delete your account while you have a job in progress, a payment being held, or an open dispute. Finish or resolve these first.

Can't use the app?

Email privacy@vorkies.com from the address on your account and ask us to delete it. We will verify it is you and complete the request within 30 days.

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